Case Study: Range Servant
Transforming Credit Management for Range Servant UK with Eight Owls
Introduction
At the forefront of innovation in the golf industry, Range Servant has distinguished itself not just through its cutting-edge solutions for managing golf balls—from picking and washing to dispensing—but also through its unwavering dedication to customer satisfaction.
Offering a comprehensive catalogue of high-quality range equipment, Range Servant is committed to addressing the unique needs of each customer. This commitment extends to providing exceptional technical support, spare parts, installation services, and project management, ensuring a seamless experience for all clients.
Despite their unparalleled products and services, Range Servant encountered a few challenges in areas of credit control and aged debt recovery, which meant they were spending unnecessary time chasing payments, of which time could have been spent focusing on other core elements of the business.
Enter Eight Owls, a beacon of tailored credit management and credit control solutions. With strategic interventions and a customer-centric approach, Eight Owls helped achieve remarkable improvements within just three months, showcasing the power of effective credit management.
Challenges Faced by Go Live Data
Range Servant’s path to efficiency was obstructed by the following hurdles:
Persistent late payments from customers
Growing aged debt across the customer base
Inadequate credit monitoring to establish viable payment terms
The need to maintain their excellent customer-centric focus and high-quality service, whilst also chasing payments.
The Eight Owls Intervention
In October 2023, Eight Owls embarked on a mission to improve Range Servant’s credit control processes. Through a carefully crafted consultancy and collections program, we set the stage for positive changes:
- Introduction of a comprehensive new customer account form
- Implementation of robust credit control processes
- Credit monitoring assessments to determine customer creditworthiness
- Recommendations for process enhancements, including the integration of new payment methods and insightful credit monitoring tools.
Strategic Innovations
Eight Owls strategy was multifaceted, focusing on immediate improvements and long-term sustainability:
01
Credit control and process optimisation
By automating reminders and streamlining the credit control process, Eight Owls ensured more efficient collections and timely payments.
02
Sales order process enhancement
Eight Owls conducted informative sessions with the sales staff at Range Servant, imparting crucial insights and techniques to encourage prompt payment from customers. This initiative not only improved the sales order process but also played a pivotal role in facilitating smoother transactions.
03
Proactive chasing model
Moving away from a reactive approach, Eight Owls implemented our ‘proactive chasing model’. By engaging with customers before an invoice was due—to confirm receipt, address any queries, and ascertain the expected payment date—this strategy pre-emptively tackled common late payment excuses such as “I didn’t receive the invoice” or “the invoice doesn’t have a PO number.”
04
Credit monitoring
Conclusion & Results
The outcomes of Eight Owls intervention were nothing short of transformative.
The remarkable turnaround in aged debt recovery, credit control efficiency, and the enhancement of sales order processes underlines the value of expert credit management consultancy and credit control solutions.
Together, our partnership reinvigorated Range Servant’s focus on innovation and customer service, laying a solid foundation for sustained growth and success.
by January 2024, marking a new era of collections stability for Range Servant.